招聘简章：

Job description: Customer Success Representative

Who we are

We are an IT company that builds recommendation systems for academic research. Similar to how e-commerce platforms suggest products you might like or how streaming services recommend shows based on your viewing history, we help researchers discover relevant academic papers.

Our mission is to make important research easier to find and faster to spread. With over three million peer-reviewed papers published each year, even groundbreaking discoveries can go unnoticed. By improving how information is shared, especially in fields like medicine and public health, we help reduce delays in turning knowledge into real-world solutions.

Whenever you see recommended academic articles powered by TrendMD under a scientific paper, that is our technology behind the scenes.

We value clear communication, constant curiosity, and advancement based on respect and merit, not politics. You will work with talented colleagues from multiple countries who share a performance-driven mindset.

Who you are

We are seeking candidates based in Chengdu who are graduating in July 2026 for our Customer Success Representative role. You will thrive here if you value candor, conscientiousness, and first-principles thinking.

Candor means you prioritize honesty and problem-solving over politeness. You are not afraid of confrontation but see it as a path to improve outcomes and empower others.

Conscientiousness means you care about the people you work with. You facilitate your colleagues' goals and trust they will do the same for you.

First-principles thinking means you challenge conventional wisdom. You avoid relying on ‘common sense’ without evidence, and you engage in projects only when you understand the rationale.

What you’ll do

As a Customer Success Representative, you will:

• Own the onboarding process for new Chinese clients, ensuring a seamless and successful start to their journey with us

• Serve as a strategic point of contact, delivering regular updates and insights that empower clients to command their campaigns

• Monitor sales and usage metrics to surface patterns, risks, and opportunities, and translate them into insights for clients and the team

• Support  partnership  growth  by  identifying  opportunities  to  deepen  client engagement and contribute to revenue retention and expansion

• Help refine internal processes and documentation to ensure scalable, high-quality service delivery

What you’ll enjoy with us

Beyond a clear mission and a collaborative team, we offer a work environment designed to help you thrive.

A culture of autonomy and openness

• We believe that great ideas flow from freedom. You’ll join a workplace that encourages individuality, supports experimentation, and removes unnecessary bureaucracy.

• We foster an open-minded culture that empowers you to speak up, take initiative, and grow without outdated hierarchies holding you back

Space that’s truly yours

• Every new team member will receive a private, brand-new office. We see this as a reflection of our respect for deep focus, personal flow, and a balanced work rhythm.

Requirements

• Bachelor's degree in English, Business, Marketing, or related field, or additional equivalent experience

• Fluent in English and native proficiency in Mandarin

• Strong analytical and quantitative skills

• Detail-oriented with organizational skills

• Comfortable navigating unclear or evolving situations

• Western education/work background is a plus
  
  

You should include these in your application

• A PDF of your English CV, and a cover letter in English shared via email to: talent@trendmd.com

• LinkedIn profile URL (optional)

Job details

Seniority: Entry-level

Employment type: Full-time

Job function: Contributor

Monthly compensation: varies based on experience, qualifications, and the result of the 

the recruitment process

Steps of the process

1. Interview with the Sales team

2. Written assessment

3. Interview with the Talent team

4. Interview with the CEO

5. Offer

单位名称	川德爱迪（北京）信息技术有限公司
单位性质	三资企业	单位行业	信息传输、软件和信息技术服务业
标签	高新技术企业 ; 行业50强
隶属单位		下属单位		单位官微
单位图片
视频介绍
单位介绍	单位简介 川德爱迪（北京）信息技术有限公司是TrendMD Inc.在北京投资设立的外资独资企业。TrendMD专注于学术领域科技应用，我们利用深度学习和神经网络技术，通过对1.02亿访客的阅读行为数据进行分析，为全球超过7300个学术网站提供最精准的文章推荐服务。 企业文化 秉承硅谷的创新精神，致力于在远程办公环境中打造一个开放、包容、合作、创新的工作文化。我们深信，最好的想法和解决方案往往源于多样的背景和观点的碰撞，因此我们欢迎来自不同文化、经验和技能背景的人才加入我们的团队。 作为一家全球化的远程办公公司，我们尊重并支持每一位员工的个人生活和职业发展。我们提供灵活的工作时间，以便你可以在最有创造力的时候工作。我们也鼓励团队成员采用自己最喜欢的工作方式，以实现最高的生产力。 我们倡导透明和开放的沟通。无论你身在何处，都可以随时与团队其他成员分享你的想法和意见。我们相信，这种积极的交流方式将有助于我们作为一个团队一起成长和创新。 福利待遇 面议 其他说明 N/A

职位名称	类型	性质	最低学历	人数	薪资	详情

名称	类型	地址	时间	查看详情
“链接人才 驱动未来”2026年春季全国重点高校毕业生巡回招聘面试会—四川大学专场	线下	四川大学望江校区就业指导中心三、四楼双选大厅	2026-03-09 14:30	点击查看
“周五职通车”-江安校区综合场（四）	线下	江安校区青春广场	2025-12-12 14:00	点击查看
“链接人才 驱动未来” 2024年春季全国重点高校毕业生巡回招聘面试会-四川大学专场（第二场）	线下	四川大学望江校区就业指导中心3、4楼	2024-03-25 14:00	点击查看